Help & Support

How can we help?

Quick answers, common troubleshooting, and a direct line to a human. We're a small team — but we read every email.

Direct Contact

Stuck on something? Email us.

We respond within 1-2 business days. Most issues are easy to fix once we know what you're seeing.

Tips for a faster fix

  • Include your iPhone model and iOS version
  • Describe what you expected vs. what happened
  • Attach a screenshot or screen recording if useful
  • List which app version (Settings → About)
Common Tasks

The three most-asked-about flows.

Restore Purchases

On the paywall, tap Restore Purchases. Make sure you're signed in with the same Apple ID you used to buy.

Manage Subscription

Open Settings → Apple ID → Subscriptions, or use Manage Subscriptions on apple.com.

Your Data

Export it. Delete it. It's yours.

Export Your Data

In the app: Data Management → Export.

  • CSV (free): Workouts and PRs in spreadsheet-friendly format
  • JSON (Premium): Full backup that you can re-import — workouts, PRs, debriefs, settings

Share or save anywhere — Files, Mail, iCloud Drive, whatever works.

Delete Your Data

  • Individual items: swipe to delete in any list
  • Wipe everything: Data Management → Delete All Data
  • Reset to factory: uninstall the app from your device

Deletions are immediate and permanent. iCloud sync removes from your other devices too.

Troubleshooting

If something's off.

  • Purchased but no access? Tap Restore Purchases on the paywall. Confirm you're signed in with the same Apple ID you used to buy.
  • Free trial confused you? Trials are managed by Apple. Cancelling within the trial means access ends at the trial's natural end date — no charge.
  • Switched devices? Install the app on the new device, sign in to the same Apple ID, tap Restore Purchases. CloudKit will pull your training history.
  • AI features not working? Check internet connection — AI features need it. Free users get 2 debriefs per week; if you've hit the cap, you'll see the paywall instead.
  • App won't open or behaves oddly? Force quit and reopen. If it persists, reboot the device. If still stuck, email support with iOS version + app version.
  • Lost progress after import? Open Data Management → Sync Progress. The app reconciles imported workouts with your current cycle/week state.
System Requirements & Links

The fine print, fast.

System Requirements

  • iPhone on iOS 17 or later
  • Apple Watch companion on watchOS 10+ (optional)
  • No account required — purchases tie to your Apple ID
  • Core 5/3/1 logging works offline; AI features need internet
  • iCloud sync uses your Apple ID (CloudKit, Apple-managed)